FAQ
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Simply add your favorite products to your cart and complete the checkout process.
Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to modify or cancel it. Please contact us as soon as possible.
How do I know my order was confirmed?
You'll receive an order confirmation email immediately after completing your purchase.
Payment
What payment methods do you accept?
We accept major credit and debit cards, along with other payment options available during checkout depending on your country.
Is my payment secure?
Yes. All transactions are protected using SSL encryption to ensure your payment information remains secure.
Shipping
Which countries do you ship to?
We currently ship to multiple countries across the European Union.
How long does shipping take?
Estimated delivery time is typically 7–12 business days, depending on your destination.
Do you offer free shipping?
Yes. Free shipping may be available during promotional campaigns or for orders above a specified amount.
How can I track my order?
Once your order has been shipped, you'll receive a tracking number by email.
Products
How do I choose the right size?
Each product includes a detailed size guide to help you find the best fit.
Are your products high quality?
Yes. We carefully select products that meet our standards for comfort, durability, and performance.
Will the clothing shrink after washing?
Our apparel is made from quality materials designed to minimize shrinkage when the care instructions are followed.
Do the fabrics help reduce odor?
Yes. Our breathable fabrics are designed to help minimize odor buildup during workouts.
Returns & Refunds
Can I return a product?
Yes. You may request a return within the period specified in our Return Policy.
What if my item arrives damaged or defective?
Please contact our support team immediately and include photos so we can resolve the issue as quickly as possible.
How long does it take to receive my refund?
Once your return has been approved, your refund will be issued using the original payment method.
Customer Support
How can I contact customer support?
You can reach us via the email address listed on our Contact page.
How quickly do you respond?
Most inquiries are answered within 24 business hours.
Do you provide support in multiple languages?
Yes. We provide support in English and assist customers across Europe.
Security
Is my personal information safe?
Absolutely. We protect your personal data and handle it according to our Privacy Policy.
Will I receive a tracking number?
Yes. Every shipped order includes a tracking number.
Warranty
Do your products include a warranty?
If your product has a manufacturing defect, our team will review your case and provide the appropriate solution according to our warranty policy.
Still have questions?
Our customer support team is always happy to help. Feel free to contact us anytime through our Contact page.