Returns & Refund Policy

Returns & Refund Policy

At I Wanna Fitness, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Window

You may request a return within 30 calendar days from the date your order is delivered.

Requests submitted after this period may not be eligible for a refund or exchange.

Eligible Items

To qualify for a return, items must:

  • Be returned within 30 days of delivery.

  • Be unused, unworn, and unwashed.

  • Be in their original condition.

  • Include all original tags and packaging.

  • Show no signs of damage caused by improper use.

Returned items that do not meet these conditions may be refused.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards.

  • Final sale or clearance items.

  • Personalized or custom-made products.

  • Products showing signs of use, washing, alteration, or damage caused by the customer.

  • Hygiene-sensitive items (where applicable) that have been opened or used.

Right of Withdrawal (European Union)

Customers located within the European Union have the legal right to withdraw from their purchase within 14 days of receiving their order, in accordance with applicable consumer protection laws.

Our 30-day return policy extends beyond this legal requirement.

How to Request a Return

To start a return, please contact our Customer Support team and provide:

  • Your order number.

  • Your full name.

  • A brief explanation for the return.

  • Photos (if the item is damaged or defective).

Our team will provide return instructions once your request has been reviewed.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless required by applicable law.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Damaged, Defective or Incorrect Products

If you receive:

  • A damaged item;

  • A defective product;

  • The wrong item;

  • An item with a manufacturing defect;

please contact us within 7 days of delivery.

Include clear photos of the issue, and we will arrange an appropriate solution at no additional cost.

In these cases, I Wanna Fitness will cover the replacement or return shipping costs when applicable.

Exchanges

We currently offer exchanges for:

  • Defective products.

  • Incorrect items sent by our team.

  • Manufacturing defects.

For size changes or personal preference, customers should request a return (subject to approval) and place a new order.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved:

  • Your refund will be issued to your original payment method.

  • Processing typically takes 5–10 business days, depending on your payment provider.

Shipping costs are generally non-refundable unless the return results from our error.

Partial Refunds

Partial refunds may be issued when:

  • Items are returned damaged by the customer.

  • Products are missing original packaging or accessories.

  • Returned products show signs of use.

  • The returned item is incomplete.

Order Cancellation

Orders may be canceled before they are processed for shipment.

Once an order has been shipped, cancellation is no longer possible, and the standard return procedure must be followed.

Refused Deliveries

If a package is refused by the customer or returned due to an incorrect or incomplete address, the customer may be responsible for:

  • Return shipping fees.

  • Reshipping costs.

  • Any additional carrier charges.

Lost Returns

Customers are responsible for ensuring returned packages reach us safely.

We strongly recommend using a tracked shipping service.

We cannot issue refunds for returns that cannot be confirmed as delivered.

Contact Customer Support

If you have any questions regarding returns, exchanges, or refunds, please contact our Customer Support team.

Our team typically responds within 24 business hours and will be happy to assist you throughout the process.